Privacy Policy & Cookies Statement

Avenida Isabel Ltd are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you shop through our site you will be asked to provide certain information such as your name, address, telephone number, email address, credit/debit card.

Your card details are not stored but we do store contact information to allow us to process your order. All info is stored on a secure cloud-based server. We do not pass your details on to third parties for marketing or any other purposes.

From time to time we may use your contact details for assessment and analysis, to let you know important news about our company and to alert you of our new collections or services. Unless otherwise stated, you agree that you would like to be contacted by Avenida Home about important changes, new services and new collections. We will never contact you for any other purposes. However if you would rather we never contact you after your purchase, please send an email titled as “remove from contacts” to ask@avenidahome.com

Our debit/credit card transactions are managed by Stripe & Payoneer and the full terms can be found HERE for Stripe and HERE for Payoneer. We ensure your personal data is encrypted when transmitted to us.

We may disclose your personal information to third parties: in the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller. If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Cookies

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owner of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.

Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, then parts of the site may not work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by email, telephone, fax or post. Our phone number is +44 (0) 1225 571 718 or you can email us on ask@avenidahome.com.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.

We will aim to inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this from happening by checking certain boxes on the forms we use to collect your data.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to: Isabel Saiz, Avenida Home of 27 Walcot Street, Bath BA1 5BN, UK.