• Why should I buy from Avenida Home?

    Because we only use the highest quality materials, offering tableware that goes beyond your expectations…

    Tablemats, Placemats and Coasters

    Sturdy and long-lasting, our placemats and tablemats are 4.8mm thick and our coasters 3.5mm thick, making them luxuriously substantial and nearly double the average thickness of alternative brands.

    Heat-resistant to 160°C – nearly one third higher than average – they’re also ultra-resilient against the common reasons for damage: hot plates and pans.  

    We want the materials we use to do justice to our exquisite designs, so all our tablemats, placemats and coasters are made from eucalyptus board from sustainable forests, finished off with a high-performance melamine coating.

    You don’t want a wobbly placemat that slips around, so we’ve ensured ours sit perfectly flat and stay put – a real must for quality tableware. With a choice of baize felt or natural cork they won’t bow like the more commonly available alternatives.

    Glass Platters and Worktop Savers 

    Made from odour and stain-resistant toughened recycled glass, our glass platters and worktop savers are great for all types of food preparation. Unlike their wooden or plastic alternatives, onions and garlic won’t linger!

    They’re great for preparing raw meat – harmful bacteria won’t soak into the surface. Unlike other glass platters and worktop savers, ours are dishwasher safe – so you can blast off any harmful raw food.

    When you’re chopping or putting an oven-hot dish down, you don’t want your glass platter or worktop saver slipping. Ours have discreet  nonslip rubber feet so they sit strong and sturdy.

    Designed to withstand dishes straight from the oven, our worktop savers and glass platters are heat-resistant to 180°C.

    Beauty is in the detail – our worktop savers have a luxurious feather finish for cutting, and our glass platters have an attractive enamel-like shine.

    Last but not least…

    We only invite the most innovative and exciting artists to create our designs, so the quality of design will always live up to the quality of the product.

    Because we want to provide unusual and unexpected products, you won’t find our designs on anyone else’s range of tableware. However, some designs can be found on coordinated products.  If you’d like to know more, send us an email.

    Since we sell each product separately, you can be creative with your choices. Perhaps a mix of Nathalie Lété and Patch NYC for the table? 

  • Where are your products made?

    Our style of tableware embraces traditional craftsmanship, and is carefully selected from the best resources Europe has to offer. Our placemats are handmade in England and our ceramics are hand glazed from Portugal. Much of our linen is hand finished from Florence and our trays are produced from the finest quality Swedish birch wood. We support British manufacturing, as well as sourcing the very best in European goods.

  • How do I look after my Avenida Home products?

    Because all our products are made using tough, high-quality materials, you’ll find it easy to keep them looking beautiful for years to come. But here are some tips to help you get the most out of them:

    Tablemats, Placemats and Coasters 

    Because our tablemats, placemats and coasters are finished off with a high-quality melamine coating, you can clean the surface with a damp cloth. You can then buff them up with a dry cloth to dry them off and give them an additional shine. 

    After use, brush off any crumbs from the baize or cork bottom. This will keep the product fresh and ensure your table looks just as good next time round. 

    As with all mats, avoid sharp surfaces on the gloss finish – that’s what our worktop savers and glass platters are for!

    Avoid leaving your mats and coasters in direct sunlight for prolonged periods of time. As with all similar products, some discoloration can occur.

    Because your product has been made using natural materials, warping may occur if stored next to a radiator or in very humid conditions. We advise against immersing in water or leaving in damp conditions as this can cause bubbling.

    Our placemats, tablemats and coasters don’t like the dishwasher. But we’ve given them a high-quality melamine surface so all they require is a quick wipe.

    Glass Platters and Worktop Savers

    Unlike other worktop savers in the market, we use an innovative hand-applied technique to print our glass pieces, making them dishwasher safe.

    However, usually a quick rinse or wipe with a damp soapy cloth will suffice.

    Made from sturdy, toughened glass, your glass platter or worktop saver is more likely to dent your floor than break if you drop it, so shattering isn’t a big concern!

    Home Linens

    All of our tea towels are made of linen and/or cotton, and are machine washable between 40 and 60 degrees depending on the material, so make sure you check the label. 

    They are all suitable for use with a hot iron, apart from the waffle towels which don’t require one.  

    Ceramics

    All of our ceramics are made from high quality porcelain. They are hand glazed with a metallic finish, so are not suitable for the dishwasher or microwave. 

    We recommend they are hand washed in order to preserve the metallic gold motif. 

  • How do I make a purchase?

    1.    Once you’ve found the product you would like to buy, choose the quantity and click ‘Add to shopping bag’.
    2.    If you’d like to carry on shopping you can do so.
    3.    To edit your items simply click ‘My shopping bag’. 
    4.   When you’re ready to checkout, click ‘Proceed to checkout’ under your list of items.
    5.    You’ll be asked to provide delivery and payment details – please fill in the form accurately.
    6.   Once your delivery details are filled in click ‘Proceed to Worldpay to pay by credit/debit card’.
    7.    Choose your preferred method of payment.
    8.    Fill out the ‘Worldpay’ form and click ‘Make Payment’. If you want to cancel your transaction click ‘Cancel’ at the bottom of the page. To start again click ‘Start again’.
    9.     When the order is successful you’ll see an order confirmation page. You’ll also receive an order confirmation email.
    10.  If you have problems with the checkout process, feel free to contact us.

    Please note: we use Secure Server Technology to ensure your details remain private, and your personal information is secured in accordance with the UK Data Protection Act.
    Furthermore, we do not store any information relating to your payment methods.
    For more information, see our Terms and Conditions.

  • What do I do if I can't find what I'm looking for?

    Go to the ‘Our Pieces’ section of our website where you can search through all our range of products available. You can also use the search box at the top of the page to type in your own search terms to find something specific. If you’re unable to find what you’re looking for, check for spelling mistakes, and if this doesn’t help try searching using different words. Sometimes it helps to broaden your search, for example, putting in ‘Fox’ will bring up Puddin'head pieces featuring a fox, whereas a more specific word might not. If you still can’t find what you’re after, feel free to get in touch and we’ll lend a hand.  

  • Can I add items to existing orders?

    You’re welcome to add items to your existing order if your order has not yet been dispatched. However, please be aware that this may cause delays. If you’d like to add to your order, simply call us and we’ll try our best to help. If your order has already been dispatched, unfortunately you will need to place a separate order.

  • The item I want is out of stock

    All our products are handcrafted and made in small batches, so from time to time there may be short delays. If your item is not available for immediate delivery we will notify you during the order process before payment. If you have any questions about stock availability and delivery times, please contact us and we’ll be happy to help. Our products are also available at selected stores – please see the ‘Stores’ section of our website.

  • How will I know if my order has gone through?

    After placing your order you will receive a confirmation email detailing the items you have purchased and the total sum you have paid, including delivery charges. Please keep this for your records.

    If you have not received an order confirmation, it usually means the email address you supplied is incorrect. However, occasionally people do not complete all the steps in the order process, for example clicking on ‘Send order’. In this case the order will not have been processed. If you are in any doubt, feel free to contact us and we will look into it for you.

  • Will I receive an order reference number?

    Yes. As soon as we receive your order we will send your order number within an email confirmation. 

  • When will I receive my order?

    Your order will be sent by courier and will have to be signed for on receipt. Once the item is despatched, it is delivered the next day. If you are unable to sign for the goods the delivery company will leave instructions on how to collect your items. 
    We aim to deliver to a UK address within 4 weeks of order confirmation. If we can ship earlier or there are delays for any reason we will let you know as soon as possible.

  • Why should I buy from Avenida Home?

    Because we only use the highest quality materials, offering tableware that goes beyond your expectations…

    Tablemats, Placemats and Coasters

    Sturdy and long-lasting, our placemats and tablemats are 4.8mm thick and our coasters 3.5mm thick, making them luxuriously substantial and nearly double the average thickness of alternative brands. 

    Heat-resistant to 160°C – nearly one third higher than average – they’re also ultra-resilient against the common reasons for damage: hot plates and pans.  

    We want the materials we use to do justice to our exquisite designs, so all our tablemats, placemats and coasters are made from eucalyptus board from sustainable forests, finished off with a high-performance melamine coating.

    You don’t want a wobbly placemat that slips around, so we’ve ensured ours sit perfectly flat and stay put – a real must for quality tableware. With a choice of baize felt or natural cork they won’t bow like the more commonly available alternatives.

    Glass Platters and Worktop Savers

    Made from odour and stain-resistant toughened recycled glass, our glass platters and worktop savers are great for all types of food preparation. Unlike their wooden or plastic alternatives, onions and garlic won’t linger!

    They’re great for preparing raw meat – harmful bacteria won’t soak into the surface. Unlike other glass platters and worktop savers, ours are dishwasher safe – so you can blast off any harmful raw food.

    When you’re chopping or putting an oven-hot dish down, you don’t want your glass platter or worktop saver slipping. Ours have discreet  nonslip rubber feet so they sit strong and sturdy.

    Designed to withstand dishes straight from the oven, our worktop savers and glass platters are heat-resistant to 180°C.

    Beauty is in the detail – our worktop savers have a luxurious feather finish for cutting, and our glass platters have an attractive enamel-like shine.

    Last but not least…

    We only invite the most innovative and exciting artists to create our designs, so the quality of design will always live up to the quality of the product. 

    Because we want to provide unusual and unexpected products, you won’t find our designs on anyone else’s range of tableware. However, some designs can be found on coordinated products.  If you’d like to know more, send us an email.

    Since we sell each product separately, you can be creative with your choices. Perhaps a mix of Nathalie Lété and Patch NYC for the table? 

  • Where are your products made?

    Our style of tableware embraces traditional craftsmanship, and is carefully selected from the best resources Europe has to offer. Our placemats are handmade in England and our ceramics are hand glazed from Portugal. Much of our linen is hand finished from Florence and our trays are produced from the finest quality Swedish birch wood. We support British manufacturing, as well as sourcing the very best in European goods.

  • How do I look after my Avenida Home products?

    Because all our products are made using tough, high-quality materials, you’ll find it easy to keep them looking beautiful for years to come. But here are some tips to help you get the most out of them:

    Tablemats, Placemats and Coasters

    Because our tablemats, placemats and coasters are finished off with a high-quality melamine coating, you can clean the surface with a damp cloth. To make them shine, buff them up with a dry cloth. 

    After use, brush off any crumbs from the baize or cork bottom. This will keep the product fresh and ensure your table looks just as good next time round. 

    As with all mats, avoid sharp surfaces on the gloss finish – that’s what our worktop savers and glass platters are for!

    Avoid leaving your mats and coasters in direct sunlight for prolonged periods of time. As with all similar products, some discoloration can occur.

    Because your product has been made using natural materials, warping may occur if stored next to a radiator or in very humid conditions.

    Our tablemats, placemats and coasters don’t like the dishwasher. But we’ve given them a high-quality melamine surface so all they require is a quick wipe.

    Glass Platters and Worktop Savers

    Unlike other worktop savers in the market, we use an innovative hand-applied technique to print our glass pieces, making them dishwasher safe.

    However, usually a quick rinse or wipe with a damp soapy cloth will suffice.

    Made from sturdy, toughened glass, your glass platter or worktop saver is more likely to dent your floor than break if you drop it, so shattering isn’t a big concern!

    Home Linens

    All of our tea towels are made of linen and/or cotton, and are machine washable between 40 and 60 degrees depending on the material, so make sure you check the label. 

    They are all suitable for use with a hot iron, apart from the waffle towels which don’t require one.  

    Ceramics

    All of our ceramics are made from high quality porcelain. They are hand glazed with a metallic finish, so are not suitable for the dishwasher or microwave. 

    We recommend they are hand washed in order to preserve the metallic gold motif. 

  • Do I need to set up an account to place an order?

    Yes, you do need to set up an account.  It is easy and there are loads of benefits to having an Avenida Home account. You can track orders, view order history and manage or edit your details. 

  • How can I change my account details?

    Log on to your account and select ‘My Account’. Here you can manage your profile, change your password, update your contact information, download our brochure, view your orders and view our terms and conditions.

  • How do I join your mailing list?

    All customers are added to our mailing list.  However you are given the opportunity at the time of ordering to opt out and to unsubscribe at any time.

  • How do I get removed from your mailing list?

    Simply email us your contact details, including ‘unsubscribe’ in the subject line.

  • How do I make a purchase?

    Shopping with Avenida Home is easy.
    You would need to login using your own password.  You would then be directed to my account and from there you can start shopping.

    1.   Once you’ve found the product you would like to buy, choose the quantity and click ‘Add to shopping bag’.
    2.   If you’d like to carry on shopping you can do so.
    3.   To edit your items simply click ‘My shopping bag’. 
    4.   When you’re ready to checkout, click ‘Proceed to checkout’ under your list of items.
    5.   You’ll be asked to provide delivery and payment details – please fill in the form accurately.
    6.   Once your delivery details are filled in click ‘Proceed to Worldpay to pay by credit/debit card’ or place order and request invoice
    7.   Choose your preferred method of payment.
    8.   Fill out the ‘Worldpay’ form and click ‘Make Payment’. If you want to cancel your transaction click ‘Cancel’ at the bottom of the page.
          To start again click ‘Start again’.
    9.   When the order is successful you’ll see an order confirmation page. You’ll also receive an order confirmation email.
    10.  If you have problems with the checkout process, feel free to contact us.

    Please note: we use Secure Server Technology to ensure your details remain private, and your personal information is secured in accordance with the UK Data Protection Act. Furthermore, we do not store any information relating to your payment methods.
    For more information, see our Terms and Conditions.

  • What do I do if I can't find what I'm looking for?

    Go to the ‘Our Pieces’ section of our website where you can search through all our range of products available. You can also use the search box at the top of the page to type in your own search terms to find something specific. If you’re unable to find what you’re looking for, check for spelling mistakes, and if this doesn’t help try searching using different words. Sometimes it helps to broaden your search, for example, putting in ‘Fox’ will bring up Puddin'head pieces featuring a fox, whereas a more specific word might not. If you still can’t find what you’re after, feel free to get in touch and we’ll lend a hand.  

  • Has my order gone through?

    If you have not received an order confirmation, it usually means the email address you supplied is incorrect. However, occasionally people do not complete all the steps in the order process, for example clicking on ‘Send order’. In this case the order will not have been processed. If you are in any doubt, feel free to contact us and we will look into it for you.

  • Will I receive an order reference number?

    Yes. As soon as we receive your order we will send your order number within an email confirmation. 

  • What forms of payment do you accept?

    You can pay by credit card, cheque or BACS .  Payment details will be on the order confirmation or pro forma.
    We accept all major credit cards including Visa, Mastercard, Maestro and Delta. If you would like to pay by cheque, please make them payable to Avenida Isabel Ltd. In this instance please write your home address, cheque guarantee card number, expiry date and issue number (where applicable) on the back of the cheque.  If you are sending a cheque, please include a letter detailing the items you would like to purchase. We’ll need to know the name of the designer, the product and the specific design, as well as the item code, colour, size and quantity.

    Please note: All new customers will need to pay pro forma. Goods will not go to production until we receive payment.  Thereafter, orders from existing UK based customers will go straight into production and we will offer 30 days’ credit. However, if accounts are not settled in a timely manner, we reserve the right to withdraw the 30 days’ credit.

  • Is the information I give you secure?

    Absolutely. We use Secure Server Technology to ensure your details remain private, and your personal information is secured in accordance with the UK Data Protection Act. Furthermore, we do not store any information relating to your payment methods. To help us keep your personal information private, please do not disclose your username and password to a third party. For more information, please see our Terms and Conditions.

  • What currency do you use?

    All our prices are quoted in Pounds Sterling (£).

  • Do your prices include VAT?

    Prices exclude VAT – it will be added to the order at the prevailing rate (currently 20.0%).

  • How do I return my goods?

    All our products are handcrafted to order. Unfortunately only faulty or incorrect goods can be returned.  Please contact us with a photograph of the goods within 48 hours of receiving them.  Once we receive the photograph, we will issue you with a credit note.

  • Can I track my delivery?

    Yes. When your order has been despatched you’ll receive a confirmation email which will include your tracking number. 

  • Can I change my delivery address?

    Unfortunately not. Once your order has been despatched we are unable to divert it to an alternative address.

  • How is my order shipped?

    Your order will be sent by courier and will have to be signed for on receipt. Once the item is despatched, it is delivered the next day. If you are unable to sign for the goods the delivery company will leave instructions on how to collect your items. If you do not collect them within 48 hours you will be charged £15 for redelivery. 
    We aim to deliver to a UK address within 4 weeks of order confirmation. We want to keep you informed, if an item is out of stock, you will be contacted with a lead time. If your goods do not arrive when expected please contact us as soon as possible and we will do our best to resolve the problem. 

  • What should I do if I think my order is lost?

    For UK deliveries, we use Parcelforce and for international deliveries we use DHL. We send your tracking number to you by email. If you believe your order has been lost, you can track it with the tracking number we sent you. Simply go to http://www.parcelforce.com/ for UK customers and http://www.dhl.co.uk/en.html for international customers and type your tracking number into ‘Track your parcel online’. You will then be shown the status of your parcel and be given the option to see a more detailed breakdown of the tracking information. You can also track your parcel via the ‘my account’ section on our website. If you have any problems please contact us directly, we are here to help.

  • Contacting us

    We hope we have answered your questions, but if not you’re welcome to contact us at ask@avenidahome.com, or call us on +44 (0)1225 571718 or visit us at our showroom in 27 Walcot Street, Bath BA1 5BN

  • Do you deliver overseas?

    Yes, we deliver worldwide. For overseas deliveries shipping is an extra cost and is automatically calculated when you checkout.

  • I want to make a complaint

    We want your experience with us to be a happy one, so we take all complaints very seriously. If you have a problem with our service or products, please call us on: +44 (0)1225 571 718, or email us at: ask@avenidahome.com    

  • Do you have a shop where I can purchase products?

    We do have a showroom in Bath, which is centrally located in a beautiful Georgian building. It is our office, work space and distinctive shop. Come and visit us at 27 Walcot Street, Bath’s Artisan Quarter.

  • Contacting us

    We hope we have answered your questions, but if not you’re welcome to contact us at ask@avenidahome.com, or call us on +44 (0)1225 571718 or visit us at our showroom in 27 Walcot Street, Bath BA1 5BN