Avenida Home is a British design brand creating original, art-inspired home accessories in collaboration with some of the world’s most imaginative artists and designers. We work with small-batch, often European-based makers to produce distinctive pieces that are made to last.

This site is owned and operated by Avenida Home of 1C Rivers Street Place, Bath BA1 2RS, UK. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at ask@avenidahome.com or +44 (0) 1225 480 980.

We must receive payment in full for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

To enable us to process your order, you will need to provide us with your email address. We will notify you by email as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

All content on this site — including text, imagery, designs, and graphics, is the property of Avenida Isabel Ltd. and may not be used or reproduced without written permission.

In order to provide increased value to our visitors, we may choose to link to various third-party websites from our website. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of us.

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described and represented accurately. However, products may vary slightly from their pictures. Orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.

The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended) relating to faulty and/or mis-described goods.

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Avenida Home, 1c River Street Place, Bath BA1 2RS, UK and all notices from us to you will be displayed on our website from time to time.

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

We respect your privacy. Please see our Privacy Policy to understand how your data is collected, stored, and used.

Cookies

Effective Date: [01/08/2025]

At Avenida Home, we use cookies and similar technologies on our website to ensure the best possible experience for our visitors. Our Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

All information can be found on our cookie policy page. 

We reserve the right to update or amend these Terms & Conditions at any time. The latest version will always be available on this page.

Avenida Home

www.avenidahome.com

ask@avenidahome.com

Registered in England and Wales: Avenida Isabel Ltd.

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

We may take payment upon receipt of your order from your credit or debit card. Otherwise, we will send you an invoice upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

Payments are processed securely via Shopify Payments, and we accept all major credit and debit cards, as well as Apple Pay, Google Pay, and Shop Pay.

Pricing & Currency

All prices are listed in your selected currency and include applicable taxes where relevant (e.g., UK VAT). If you are shopping from outside the UK, duties or taxes may be levied by your local customs authority and are the responsibility of the customer.

Availability

All orders are subject to acceptance and availability. As all goods are hand-made, at busy times we may have longer lead times and attempt to replenish stock as soon as possible. If the goods you have ordered are not available from stock, we will contact you by email or phone (if you have given us details). You will have the option to either wait until the item is available from stock or cancel your order.

Order Amendments

You are able to amend the details on your order up to the point at which you click on “Pay now” during the ordering process.

Delivery Charges

Delivery charges vary according to the type of goods ordered.

All published prices given exclude delivery charges. The prices payable for goods that you order, are as set out on our website. All prices are inclusive of VAT at the current UK rates and are correct at the time of entering this information. We do not charge VAT on international deliveries.

For all deliveries outside of the mainland UK, you will be liable for any duties or additional delivery charges payable at foreign ports and any local taxes. There may be foreign transaction fees on card payments made from outside the UK, which you will be liable to pay. You may not cancel your order due to unforeseen fees or levies, so please check on these before you place your order. International customers purchasing our products will only be charged for the items purchased and shipping costs. Import duty and or tax costs (where applicable) will be invoiced to you directly from our couriers DHL or DPD or your own appointed broker. Some countries have thresholds where no import taxes or duty fees will need to be paid, it may be worth to check with your local customs authority. If you are ordering products as gifts to be delivered to someone else, please make them aware for these additional charges. We have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. Our estimated delivery times are to be used as a guide only, we cannot be made responsible for any delays caused by destination customs clearance processes

Our delivery charges are set out in your shopping bag in our website. For Non UK mainland deliveries the charges will be agreed before completion of the transaction.

Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered.

We will send you an email to confirm when your order has been despatched.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Goods are normally sent by registered delivery and will have to be signed for on receipt. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Risk and Ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the legal right to cancel your order up to seven working days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing or in any other durable medium if you wish to cancel your contract.

You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order).

If you have received the goods before you cancel your order, then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your order, any sum debited by us from your credit or debit card will be re-credited to your account as soon as possible, and in any event within 30 days of cancellation.

Cancellation by Us

We reserve the right not to process your order if:We have insufficient stock to deliver the goods you have ordered;We do not deliver to your area; orOne or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do not process your order for the above reasons, we will notify you by email and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 30 days.

We take great care to ensure that product images, descriptions, and details are accurate. However, due to the handmade or natural materials used in some of our products, minor variations may occur.